Privacy Policy.

Introduction

At Snatched Clinic Pty Ltd, we prioritise safeguarding your privacy whilst ensuring a seamless experience as you engage with our services. This Privacy Policy is inclusive of Snatched Clinic and all its subsidiaries (referred to as “the Clinic”), encompassing all our cosmetic, beauty and wellness-related services. We adhere to the Privacy Act 1988 (Cth) and this policy illustrates how we manage, utilise, and protect your personal information across all interactions with us.

Information Collection

The nature of personal information we collect includes but is not limited to:

  • Full Name

  • Contact information (email address, phone number, postal address)

  • Payment information (credit card details)

  • User-generated content (such as reviews, comments, or other submissions),

  • Date of birth

  • Any health-related data necessary for the provision of our services.

Depending on the complexity of the services requested, additional data regarding your medical history might be required.

For administrative and service-optimisation purposes, we may also collect digital data automatically when you use our services online, including:

  • IP address

  • Usage data

  • Cookies and tracking technologies

  • Any online activity through third-party platforms like Google Analytics

Utilisation of Your Information

The primary aim of collecting your personal information is to ensure tailored service provision, manage appointments, process payments, and improve our services. Additionally, with your consent, we might use your information for marketing communications to inform you about our offerings and the latest developments in the beauty and wellness sector.

Information Sharing and Disclosure

We may share your personal information within the Clinic's entities to enhance service provision.

Examples of how we may use your personal information for the following purposes:

  • Providing and maintaining our services

  • Processing transactions

  • Sending transaction notifications

  • Responding to your requests and inquiries

  • Communicating with you, including transactional (appointment reminders) and commercial (marketing and promotional offers). You may opt-out of commercial communication at anytime.

  • Monitoring and improving our services

External sharing might occur with third parties essential for managing or administering your service requests, complying with legal obligations or in instances where your prior consent has been obtained.

Overseas Disclosure

The use of software systems and platforms at Snatched Clinic may be part of a global network, where some of your information may be stored or accessible by entities outside Australia. We endeavour to always adhere to the Australian Privacy Principles to protect your information and will not sell your data to any third parties.

Access and Corrections

You have the right to access, correct or update the personal information we hold about you. For example, at any time, you may;

  • Access and update your personal information

  • Opt-out of commercial communication

  • Delete your account and personal information

  • Object to the processing of your personal information

Contact us via the contact details provided below to keep your data accurate and up-to-date.

Cookies and Tracking Technologies

We may use cookies and similar technologies to collect information about your interactions with our services. You can manage your cookie preferences through your browser settings on your device.

Security Measures

We are committed to ensuring the security of your personal information through commercial-grade security measures against unauthorised access, alteration, or disclosure. This includes secure storage solutions, online forms, and access controls, among others. While we take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction, you accept and understand by using our services that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website with the Last Update date.

Contact Us

For privacy-related inquiries or concerns, contact:

Privacy Officer Snatched Clinic Pty Ltd 

16/300 Marine Parade, Labrador QLD 4215

goldcoast@snatchedclinicgc.com 

Binding Agreement

By using our services, you agree to the terms and practices outlined in this Privacy Policy. If you do not agree or have not understood this Privacy Policy and how it may affect you please do not use our services.

Last Updated: 31/10/2023